Reykjavik Outventure Cancellation Policy

All cancellation fees held by Reykjavik Outventure are only intended to cover our direct cost of amending and/or cancelling your reservation.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through info@reykjavikout.is. Once delivered the amendment and/or cancellation needs to be confirmed by Reykjavik Outventure before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request.

Please make sure to fill in and/or provide all necessary details upon booking your outventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour (printed or on mobile device). Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Reykjavik Outventure immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Reykjavik Outventure cannot be responsible for mistakes in the booking process.

All outventure trips are undertaken on the responsibility of its participants. Reykjavik Outventure does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. 

All outventure trips are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.

Cancellation of day tours: 

More than 24 hours’ notice: Full refund*

Less than 24 hours’ notice: No refund

*For all bookings of day tours operated by Reykjavik Outventure, a minimum of 24 hours’ notice of cancellation prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Reykjavik Outventure through info@reykjavikout.is. The 24-hour policy does not honour cancellation requests sent through other channels.

General terms

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Reykjavik Outventure is a tour operator, offering a wide range of outventure tours in Iceland. 

Bookings can be made directly through Reykjavik Outventure, its sub-brands and/or any other website through which Reykjavik Outventure makes their services available. If you are having any problems booking through Reykjavik Outventure website www.reykjavikout.is then please contact info@reykjavikout.is

Reykjavik Outventure reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Reykjavik Outventure is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Reykjavik Outventure with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Reykjavik Outventure and its sub-brands are in the company’s local currency, Icelandic Krona (ISK). The price displayed in the checkout step is the final price including VAT. However, as a local operator Reykjavik Outventure can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

Our VAT nr. is 131441.

We accept the following credit cards: Visa, Mastercard, JCB, Diners Club, China Union Pay (CUP), Maestro, Visa Electron, American Express, Discover, Borgun and Radgreidslur

2. Promotional codes

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

3. Best Price Guarantees

We guarantee that you always get the most out of our price when you reserve a tour through our direct channels. 

4. Pick-up & Drop-off Services

Reykjavik Outventure offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location. 

You as the traveler are responsible for your pick-up, this includes providing Reykjavik Outventure with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Reykjavik Outventure will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact info@reykjavikout.is

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.

5. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.

6. Icelandic weather and conditions

All outventure trips and outdoor activities are dependent on weather and general conditions. Reykjavik Outventure reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.

Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips operated from June through August, are rarely adversely affected by harsh weather.

Reykjavik Outventure can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Reykjavik Outventure´s control. Reykjavik Outventure acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Outventure family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

7. Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

8. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Reykjavik Outventure and must take proper responsibility for their own safety. All outventure tours and outdoor activities carry inherent risks and Reykjavik Outventure or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

9. Alcohol and drugs:

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.

10. Reviews & Feedback:

Reykjavik Outventure welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. Please note that all complaints must reach Reykjavik Outventure within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.

11. Personal informations

Reykjavik Outventure will not give buyers personal information to anyone. 

Reykjavik Outventure can use you personal information to send you important messages if it needs to. These information will not be given to 3rd party.

These terms and conditions should be interpreted in coherence with Icelandic law. Should any conflict arise or should any person or institution feel that they have any claim against Reykjavik Outventure on the grounds of these terms and conditions then all such matters will be subjected to due process within the Icelandic court system.

12. Northern Lights tour

If you book a northern lights tour with Reykjavik Outventure and you do not see any lights, you can use your ticket again any time you want. Just remember to keep hold on to it.

We are always at your desposal

Tel: +354 848-5284

info@reykjavikout.is

www.reykjavikout.is